Everything a support professional needs to know about the Mac OS X operating system, in the best selling Applecertified guide on the topic!- Up-to-date, comprehensive reference to the Mac operating system is completely revised for Mac OS X v10.6 Snow Leopard.- Self-paced course-in-a-book is a must-have for anyone who troubleshoots Mac OS X computers.- Used in the Apple Training Center courses that prepare people for the Apple Certified Support Professional exam. The only Apple-certified book on Mac OS X v10.6, this revised best-seller will take you deep inside the latest big-cat operating system, covering everything from installation to automation, customizing the operating system, supporting applications, setting up peripherals, and more. Whether you're a support technician or simply an ardent Mac user, you'll quickly learn and master the new features in Mac OS X 10.6, including native support for Microsoft Exchange Server 2007. Following the learning objectives of the Apple Certified Support Professional exam, this self-paced book is a perfect guide for Apple's training and a first-rate primer for computer support personnel who need to troubleshoot and optimize Mac OS X as part of their jobs. Chapter review sections and quizzes summarize and reinforce acquired knowledge.